SHIPPING

In order for the shipment of the order placed in the NYMS online store (nyms.com.pe) to be carried out successfully, that is, in an adequate and timely manner, the customer must provide the correct information at the time of executing the Purchase Order.

The recording of erroneous or incomplete data that causes improper processing of the same, will be the sole responsibility of the client. This could even lead to a cancellation of the order if the Company considers it relevant.

The delivery time of the order is counted from the confirmation of the payment of the Purchase Order. The extension of this period will depend on:

  • Delivery address.
  • Delivery method.

The NYMS online store includes a delivery method:

  • Dispatch via Courier

The maximum time in business days that the order will take to arrive in any city in Peru is from 07 to 10 business days.

We would appreciate considering that all dispatches leave the City of Arequipa- Peru, and in the holiday season (National Holidays, Christmas and New Year) or campaigns (Black Friday, Cyber ​​Days, Cyber ​​Monday, Online Sale, Summer Sale), there is the Probability of shipping delay in 3 or 4 business days longer than normal (7 - 10 business days), due to saturation of orders.

The order must be received by a person of legal age, who will identify herself with her Full Name and National Identity Document (DNI) in physical form and will sign the receipt charge to prove delivery compliance.

The Company will continuously monitor the orders dispatched, in order to ensure that they arrive at their destination in the agreed time. However, delivery may not take place due to any of the following situations:

  • The delivery address was not located because the registration of it on the Platform was carried out in an equivocal or incomplete manner.
  • No residents were found at the shipping address at the time of delivery.

Once informed of the problem, the Company will contact the Client via email and / or telephone, to reschedule the delivery date. The additional costs that this reprogramming entails will be borne by the client.

In the event that the customer requires additional information about the status of the shipment of his order, he may contact the Company through the Customer Service line (+51 956770690), which is available from Monday to Friday, from 9:00 a.m. to 12:00 p.m. and from 1:00 p.m. to 2:30 p.m. in Peru; or send an email to shop@nyms.com.pe

BIOSECURITY PROTOCOL (COVID-19):

Our priority is the health of our customers and collaborators, for this reason we ask you to take note of the biosecurity protocol that we have implemented in our distribution center where your purchase is processed:

  • We carry out exhaustive cleaning, disinfection of environments and work areas.
  • Our collaborators pass a daily temperature control, they make mandatory use of personal protective equipment (PPE) for the prevention of COVID-19, and they must constantly wash and disinfect their hands.

Considerations

The Company is exempt from responding, under all circumstances, for the possible inconveniences that the provision of product delivery services provided by external suppliers could generate.

Likewise, if the exceptional case arises that the products purchased by the Client do not have stock available, an email will be sent informing them of the situation, leaving them free to cancel the order or make a new one through the Platform.